Return Policy

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a replacement, exchange (for item(s) of comparable value) or a refund. You can return your purchase for up to 3 months from the purchase date. Items must be in the condition in which you received them and in the original packaging.

Once your return is received and inspected (usually within 72 hours of receipt) by our selected commerce and fulfillment vendor, GlobalWare Solutions Inc. (GWS),  your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 days.  This credit will be applied by our selected vendor GlobalWare Solutions Inc. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your bank account.

For replacements and exchanges, once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your request and ship within 7 days.

There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO or FPO address. Return shipping charges apply to international returns.  For details email us at Customerservice@rhino.com or call us at 1-877-RHINO-51 (877-744-6651).  We're here 7 days a week from 8am to 8pm ET (excluding holidays). Let us know your order # and the item(s) you're returning and we'll give you all the information you need.

Rhino Customer Service:

Email: Customerservice@rhino.com
Phone: 1-877-744-6651
Snail Mail:
Rhino New Media
Attn. Mac Dunlop
3400 W. Olive Ave. 4th Floor
Burbank, CA 91505

As indicated in the Rhino Download Terms of Use, music downloads are not returnable once they have been purchased. If you need assistance with a purchase or download, please contact Customer Service.