FAQ
Transactions
Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What forms of payment do you accept?
Why does it say "Rhino.com Store (GWS)" on my credit card statement?
Why am I getting an error message stating that there has been an authorization failure?
What is the status of my order?
Returns
I want to return my purchase. What do I do?
What are the shipping charges for returning an order?
Can I return a Rhino download after I buy it?
Shipping
How long will it be before I receive my order?
Do you ship outside the United States?
Do you ship to P.O. Boxes or Military APO/FPO addresses?
What are the shipping charges for returning an order?
Tech Stuff
How do the digital downloads work? (also see Digital Downloads section below)
Miscellaneous
Is Rhino hiring? Where should I send my resume?
What's coming? Future releases?
Do you guys still release vinyl?
Can I get lyrics from you guys?
Can Rhino help me get autographs?
Where are my Rhino downloads stored?
Do I need to install the Rhino Advanced Download Manager to buy music?
Which operating systems are compatible with Rhino downloads?
What if I don't have a media player?
Are there any restrictions on how I use the digital music I purchase?
Can I burn music download files after the initial purchase?
Can I download another copy of my digital files after the initial purchase?
Can I return a Rhino download after I buy it?
Can international customers buy digital downloads from Rhino?
Q: Is it safe to use my credit card on your site?
A: Shopping at Rhino.com (in conjunction with our commerce vendor & merchant of record Globalware Solutions Inc.) is safe. Our site is protected by SSL encryption technology. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Rhino.com will cover the entire liability for you, up to the full $50.00. Rhino.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Rhino.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your bank account and the original "hold" will be voided.
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the My Account link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Q: What is White Glove Service?
We believe that your purchase deserves a special degree of handling and delivery. To achieve the highest customer satisfaction, we provide complimentary white glove service that is designed to ensure that your purchase arrives damage free and in a timely manner.
Trouble-Free Delivery
Once you place your order, your purchase will be prepared for shipment in the designated White Glove area of our facility. All White Glove purchases will be handled with clean, gloved hands and packaged with sturdy materials. To ensure a timely and safe delivery, our representative will contact you to confirm the shipping address and contact info and give you an estimated delivery date based on shipping deployment from our warehouse. Due to special handling, please allow up to 2 weeks for your order to be processed.
If you have purchased multiple items in your order, all items in the order will be shipped via White Glove Delivery service, free of charge. Items may ship separately.
Damage-Free Delivery, Guaranteed
Your purchase will be delivered via UPS Overnight, signature required. If you find external signs of damage to your package, simply refuse delivery. Your package will then be returned to our warehouses and you will be contacted regarding your refund or replacement. Or you can accept the delivery and inspect the contents. If you find any problems with the products, contact us at Customerservice@rhino.com or 1-877-Rhino-51 (877-744-6651)/1-410-568-3713 for replacement or refund.
Please remember to take care in opening your package so as not to damage your collectible item.
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase, we will be happy to accept a return for a replacement, exchange (for item(s) of comparable value) or a refund. You can return your purchase for up to 3 months from the purchase date. Items must be in the condition in which you received them and in the original packaging.
Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your bank account.
For replacements and exchanges, once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your request and ship within 7 days.
For more information on Rhino's return policy and procedures, please click here.
A: Yes. At Rhino, we stand behind our products. If, for any reason, you are unsatisfied with your Rhino purchase you may return it to Rhino for a replacement or exchange only. Please contact Dr. Rhino for full details via any of the following methods:
Email: DrRhino@rhino.com
Phone: 1-800-546-3670 or 410-568-3713
Snail Mail:
Rhino Customer Service
Attn. Dr. Rhino
3400 W. Olive Ave. 4th Floor
Burbank, CA 91505
Q: How long will it be before I receive my order?
A: For domestic shipments:
Standard - 4-5 business days, but may take up to 12 business days (Please allow additional time for shipments to APO/FPO addresses.)
Rush - 3 business days
Overnight - the next business day
(Domestic Physical Merchandise Orders will be shipped the same business day if received prior to 2:00 PM Pacific Time. Orders received after 2:00 PM Pacific Time will be shipped out the next business day.)
For international shipments:
Standard - 6-10 business days (Please allow additional time for shipments to APO/FPO addresses.)
Rush - 3 business days (for most countries)
(International Physical Merchandise Orders will be shipped the same business day if received prior to 9:00 AM Pacific Time. Orders received after 9:00 AM Pacific Time will be shipped out the next business day.)
Q: Can I expedite my shipping?
A: Yes! The following shipping options are available when you check out:
Domestic:
Standard - USPS Priority or First Class (depending on weight of package)
Rush - UPS 3 day select (rush shipping charge will appear in shopping cart during checkout)
Overnight - UPS next day air saver (rush shipping charge will appear in shopping cart during checkout)
Domestic Physical Merchandise Orders will be shipped the same business day if received prior to 2:00 PM Pacific Time. Orders received after 2:00 PM Pacific Time. will be shipped out the next business day.
International:
Standard - USPS First-Class Mail International
Rush = UPS Worldwide Saver (rush shipping charge will appear in shopping cart during checkout)
International Physical Merchandise Orders will be shipped the same business day if received prior to 9:00 AM Pacific Time. Orders received after 9:00 AM Pacific Time will be shipped out the next business day.
Sorry, but due to UPS delivery restrictions, expedited shipping is not available for shipments to PO Boxes or APO/FPO addresses.
Please allow additional time for shipments to APO/FPO addresses.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, & American Express for all orders.
Q: How do I order items with Cashier's Checks or Money Orders?
A: At this time we do not accept personal checks, Cashier's Checks or Money Orders.
Q: Why does it say “Rhino.com Store (GWS)†on my credit card statement?
A: Globalware Solutions Inc. (or “GWSâ€) is Rhino’s commerce vendor & merchant of record, who handles all of your transactions.
Q: Do you ship to addresses outside the United States?
A: Yes, however, there are exceptions on some items. Please consult the product detail page to find out if a particular item can be shipped outside the US. We ship to all US States and Territories. Customer will be responsible for any duties or taxes for orders shipped outside of the US.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Standard shipping is the only option available for these addresses. Please allow additional time for orders shipped to these addresses.
Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO or FPO address. Return shipping charges apply to international returns. For details contact Customer Service at Customerservice@rhino.com or call us at 1-877-Rhino-51 (877-744-6651) or 1-410-568-3713.Our regular business hours are 10am to 10pm ET Mon-Fri and 10am to 6pm ET on Saturdays. We are closed on Sundays and U.S. holidays. Let us know your order # and the item(s) you're returning and we'll give you all the information you need.
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
If you try twice and continue to receive an error message, please contact Customer Service and we'll help you get the bottom of it.
Q: I want to know if you carry a specific title/item.
A: Please go to the Rhino.com home page and enter your search criteria into the “Search†box on the upper left-hand corner of the page (right below the Rhino logo). You will be shown a list of all items on our site that meet this criteria.
A: Yes.
A: Currently, we have an online catalog. Our entire product line is online; we do not have a physical catalog.
Q: What are cookies? Do I need to enable cookies on my browser to shop at Rhino.com?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at Rhino.com.
Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Rhino.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on Logout link at the top of the page.
A: If you walk from the receptionist desk toward the kitchen, go past the kitchen and the rest rooms are down the hall on the left.
A: If you have previously received the 2008 issue of these titles and would like to request corrected replacements for either or both discs, please email Dr. Rhino or call him at 1-800-546-3670.
A: Yes. At Rhino, we stand behind our products. If, for any reason, you are unsatisfied with your Rhino purchase you may return it to Rhino for a replacement, exchange, or refund (restrictions may apply). Please contact Dr. Rhino for full details via any of the following methods:
Email: DrRhino@rhino.com
Phone: 1-800-546-3670 or 410-568-3713
Snail Mail:
Rhino Customer Service
Attn. Dr. Rhino
3400 W. Olive Ave. 4th Floor
Burbank, CA 91505
Q: What's up with the RMAT? When's it gonna happen? Is it gonna happen? I gotta know!!!
A: We do not have any information as to when/if the RMAT will be happening this year. However, please stay tuned to Rhino.com for any further developments.
Miscellaneous
Q: Do You Have A Newsletter, And If So, How Do I Sign Up For It?
A: Yes we do! You can sign up for the Rhino Newsletter by entering your email address in the nifty little box on the right-side of our homepage. Click here.
Q: What Are Rhino's Future Releases?
A: The best way is to check the Upcoming Releases section on our site from time to time. You'll be able to find out what we're up to two or three months in advance! But, as John Lennon once sang, "Life is what happens to you while you're busy making other plans." What that means is that the release dates are tentative and can change at any time, though they are updated regularly. By the way, Dr. Rhino either doesn't know about or cannot divulge any future Rhino plans that are not posted on the site.
A: For the exact time (and latest weather report) for the Rhino offices in Burbank, CA, click here.
Q: Why Would You Use A Mono Version Of A Song When Stereo Tapes Exist?
A: Rhino's commitment to quality means that we will always master from the very best sounding tapes available, regardless of stereo or mono format.
Q: How Do You Pick What Song To Use In A Compilation?
A: There are four main factors:
Number one: We like to include the version that's the most popular, based upon the position that the single reached on the charts. Number two: We will usually use the single if the album version is widely available, particularly if you can get it on another Rhino release. Number three: You can only fit about 75 minutes of music on a CD (For example, using the single version of the originally-17-minute "In-A-Gadda-Da-Vida" on our LIGHT AND HEAVY: THE BEST OF IRON BUTTERFLY collection enabled us to include at least four more important tracks). Number four: In order to offer you the best possible sound, we will use the version for which we have the highest quality master tape if such an issue arises. The bottom line is that our decisions in this area are made on a case-by-case basis, and we don't put together our ultra-cool releases without giving them a lot of thought.
Q: Does Rhino Still Make Vinyl?
A: Heck yeah! Click here to browse our vinyl catalog.
Q: Does Rhino Accept Suggestions?
A: We'll be happy to look at any suggestions that you e-mail Dr. Rhino. Due to the vast quantity of input that we get, it is impossible to give a "yes" or "no" answer to each submission individually. So if you send your suggestion to the Doc, you can safely assume that it's been read and forwarded. The other thing to consider is that if you want money or credit for the suggestion, please do not send it. We have staffers here who come up with releases and are paid for the massive legwork involved in putting together each title.
Q: Is Rhino hiring? If so, where do I send my resume?
A: Maybe! If there are job openings at Rhino the best way to get in the loop is to send a resume to StaffingCenter@wmg.com. These guys will route your resume to the appropriate departments.
Q: Can I Get Song Lyrics Through You Guys?
A: We sell the music, but we do not have access to sheet music or lyrics around here (unless they're included with the release). You may want to try Musicnotes.com and see if they can help you. The only other option we can think of is to transcribe the lyrics yourself while listening to the recording (assuming that the singer isn't mush-mouthed).
Q: Can Rhino Help Me Get Autographs?
A: No, I'm afraid we can't. We don't run any fan clubs out of our offices. When we receive fan mail for your favorite Rhino artists, we simply forward it to the currently listed manager for the artist--and you can do the same. We use a book called Billboard's International Talent & Touring Directory, which gets updated annually. It can be found at public libraries all over the U.S. You may also try contacting the artist’s official website. You will not always get a response because many management offices operate on very low budgets and may not have the staff available to process your mail. But good luck!
Q: How will I get my downloads?
A: Find the download you want and add it to your cart. When you're done shopping, click the Check Out button. Upon completion of checkout, you'll see a big button that says, "Download Your Digital Music Here." Click that sucker. Our on-screen wizard will walk you through the steps to follow.
Q: Where are my Rhino downloads stored?
A: The location of your download depends on the applications you use and your operating system.
If you use the Rhino Advanced Download Manager application: The default folder named "Rhino Downloads," which can be found in the "My Music" folder on Windows and in the "Music" folder on a Mac. This is where your music will be stored.
If you use iTunes or Windows Media Player: The Rhino Advanced Download Manager will automatically import songs into your chosen media library. This is where your music will be stored. You can change this behavior in the Download Manager’s Preferences menu.
If you do not use the Download Manager: Files are saved to your computer using your Web browser's default save location. Search for ".mp3â€, “.flacâ€, “.wma†“.m4a†or “.mp4†files on your computer or check your Web browser settings to determine the default location for saving downloaded files.
Q: Do I need to install the Rhino Advanced Download Manager to buy music?
A: If you choose not to use the Rhino Advanced Download Manager, your web browser will download each digital music and video file separately.
To cancel the Rhino Advanced Download Manager installation when prompted, choose "Skip installation and continue." Please also choose "Save" when prompted to download the digital music and video file by your Web browser and wait for the digital music and video file to download completely before buying another digital product. Choosing "Open" will start your default media player but will not save the file to your computer. So, please make sure you choose “Save†when prompted.
A: MP3 is a popular choice for use on most media players (Windows Media Player, iTunes) and portable devices (like an iPod or Zune). However, if you play your music through high quality ear buds, good computer speakers and/or your home stereo, or listen in your car, you will notice a “tinny†sound from low bit rate MP3s. It’s not as crisp and clear as you’ll hear on a CD. The playback is not as true to the original recording as you’ll find using lossless formats (like Apple Lossless, WMA Lossless and FLAC), but the files are smaller and take up less storage space (see file size comparison chart below). An MP3 file can also have higher or lower quality depending on the bit rates (i.e. the higher the bit rate, the greater the quality). Please visit the Rhino's Hi-Def catalog (coming soon) to browse our premium music & video digital files.
A: A lossless format means that virtually every bit of the sound/information on the original recording is captured and nothing is lost in the coding and decoding of the song (unlike an MP3). As a proprietary technology of Apple, its use is limited to Apple-licensed devices (like iPods) and software (like Quicktime and iTunes). If you play your music through high quality ear buds, good computer speakers and/or your home stereo you will notice that the sound is as good as your CDs.
A: A lossless format means that virtually every bit of the sound/information on the original recording is captured and nothing is lost in the coding and decoding of the song (unlike an MP3). As a proprietary technology of Microsoft, its use is limited to Microsoft-licensed devices (like Zune) or software (like Windows Media Player).
A: FLAC is a lossless format, which means that virtually every bit of the sound/information on the original recording is captured and nothing is lost in the coding and decoding of the song (unlike an MP3). What sets FLAC apart from the Apple Lossless and WMA formats is that this one is an open source format, so it’s not tied to or restricted by Apple or Microsoft technology. One note of caution regarding FLAC is that it may require some configurations/add-ons to get this format to play on an Apple- or Microsoft-licensed device. A reasonable amount of technical capability is required to enable Apple and Microsoft-licensed devices to play FLAC files.
A: Some say that the word “codec†comes from combining “coding†and “decoding.†It’s basically a device or a program that allows you to code and/or decode a digital stream.
The most common codecs are MP3, Apple Lossless, WMA Lossless and FLAC. The main usefulness (in our biased minds) for codecs is the way they allow us to compress and decompress music files. If we had to download the original source material for every digital song in our collections, it would take a very long time to process the download and our hard drives would fill up very quickly with the massive files. Codecs allow us to place our songs in formats that are easy to store and enjoy.
Q: Which computer operating systems are compatible with Rhino Downloads?
A: You can buy digital music and videos from any computer with a Web browser capable of downloading files from the Internet. The digital music and video files you purchase will download directly to your computer and are compatible with almost any system that meets the Troubleshooting Download Issues Help page. You may need to adjust your network or Web browser settings to allow downloads from Rhino.com. At any time you may contact our Customer Service department for assistance. Email us at Customerservice@rhino.com or call us at 1-877-Rhino-51 (877-744-6651) or 1-410-568-3713. Our regular business hours are 10am to 10pm ET Mon-Fri and 10am to 6pm ET on Saturdays. We are closed on Sundays and U.S. holidays. Let us know the nature of the download problem and we'll help find a solution.
Q: What do I do if I don't have a media player?
A: The digital download files that you purchase from Rhino.com come in an industry standard format that is widely compatible with most media player applications(like iTunes or Windows Media Player), hand-held music devices, and some CD and DVD players. You will need a media player installed on your computer or a hand-held MP3 player to enjoy your Rhino.com download purchases.
You can easily find a wide variety of media player software on the Internet. Please check with the software vendor for details about system and format compatibility.
You can download Windows Media Player or Apple iTunes by following the links below: (Clicking these links navigates you away from Rhino.com.)
Download Windows Media Player (Mac and PC)
Q: Are there any restrictions on how I use the digital music and videos I purchase?
A: When you make a digital purchase from Rhino.com, you are also accepting and bound by the Rhino Downloads Terms of Use. The albums, songs and videos you purchase from Rhino.com are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PC or burn them to CD.
Q: Can I burn my music download files on a CD and listen to it on my CD player?
A: Yes. Digital files downloaded from Rhino.com should be compatible with most CD burning software or CD and DVD players capable of reading digital audio files.
Q: Can I download another copy of my digital files after the initial purchase?
A: Your Rhino Download purchases can only be downloaded once. After you have successfully downloaded the file to your computer at the time of purchase, we recommend that you create a backup copy.
IMPORTANT: We are currently unable to replace any purchased files that you delete or lose due to a system or disk error. If you encounter a problem with a digital file immediately after purchase, please contact Customer Service so we can determine how to help you.
Q: Can I return a Rhino Download after I buy it?
A: As indicated in the Rhino Download Terms of Use, music downloads are not returnable once they have been purchased. If you need assistance with a purchase or download, please contact Customer Service.
To reach us via phone, please call 1-877-Rhino-51 (877-744-6651) or 1-410-568-3713. You can also email us at customerservice@rhino.com. Our regular business hours are 10am to 10pm ET Mon-Fri and 10am to 6pm ET on Saturdays. We are closed on Sundays and U.S. holidays.
Can international customers buy digital downloads from Rhino.com?
A: At this time digital downloads are only available to customers using a credit or debit card issued by a U.S bank with a U.S. billing address, or those making the purchase and downloading the file while in the U.S. We apologize for any inconvenience this may cause you.
Using the Rhino Advanced Download Manager
PC: Windows XP or Vista
Mac: Mac OS X 10.4 or higher
While Rhino.com and the Rhino Advanced Download Manager are compatible with the most commonly used Web browsers, you may need to configure your system and browser settings to allow downloads from Rhino.com to complete successfully.
Adjusting Your Browser Settings
In certain cases, settings on your browser may be preventing your files from being downloaded to your computer. Please refer to your browser's Help section for specific instructions on adjusting your browser settings. Please try the following options, as they may also be helpful:
Enable Cookies: The Rhino Advanced Download Manager uses cookies to work with Rhino.com to confirm your purchases and manage your digital music & video downloads. You will need to enable your browser to accept cookies from Rhino.com to successfully download files.
If you do not enable cookies or only allow cookies temporarily by session, you may be asked to install the Rhino Advanced Download Manager after each purchase. Always accepting cookies from Rhino.com will eliminate this type of issue.
Disable Pop-Up Blockers: You should adjust your browser settings to allow pop-up windows from Rhino.com. The Rhino Advanced Download Manager works with your default browser and will launch new windows to help you complete digital music & video purchases and downloads.
Enable Downloads from Rhino.com: You may need to add Rhino.com to your list of trusted sites or allow downloads from Rhino.com if your browser displays a security warning.
Enable Download Notifications: In certain cases, your browser's security settings may be preventing file downloads without notifying you that a download is being attempted, particularly if you use Internet Explorer. Check your browser's security settings to enable automatic prompting for file downloads so you know if your browser is blocking downloads.
Installing the Rhino Advanced Download Manager
We'll automatically prompt you to install the Rhino Advanced Download Manager when you make your first digital music &/or video purchase.
Testing the Rhino Advanced Download Manager
Be sure to "Open" the .adlm file if prompted and configure your settings to always use the Rhino Advanced Download Manager to "Open" .adlm files. The .adlm file type activates the Rhino Advanced Download Manager and initiates your digital music & video downloads.
After your purchased music downloads, the Rhino Advanced Download Manager will open your iTunes or Windows Media Player (if you have either installed) and will automatically import the downloaded song so you can start listening to it. See Importing into iTunes or Windows Media Player for more information.
Using the Rhino Advanced Download Manager
The Rhino Advanced Download Manager streamlines the process of downloading and organizing the digital music & video you purchase by enabling you to queue and download entire albums, multiple songs & videos, and automatically import them into iTunes or Windows Media Player.
Launching the Rhino Advanced Download Manager
The Rhino Advanced Download Manager launches when you select the “Get My Downloads†link on the order confirmation page at the end of your checkout process.
Note: Downloads are only available for two days after purchase. If you saved the .adlm file to your computer, you should "Open" it using the Rhino Advanced Download Manager application immediately after saving it. If you wait to complete your download, it may expire and no longer be available. If you have difficulty resuming paused downloads, or a purchase that has expired prematurely please contact Customer Service.
Here's where to find and launch the Rhino Advanced Download Manager application if you need to resume an incomplete download:
Windows: All Programs> Rhino > Rhino Advanced Download Manager
Mac: Finder>Applications> Rhino Advanced Download Manager
Rhino Advanced Download Manager Command Buttons
When a download is in progress, the commands listed below will be available depending on the items downloading and their status. If a command is not available for the selected item, the button will be grayed out.
Pause Downloads: Pauses the download of all albums or songs if any downloads are in progress. Paused items will be available in the Rhino Advanced Download Manager even if you close and restart the application, but we do not recommend pausing downloads unless you plan to resume the downloads within 6 hours. If you have difficulty resuming paused downloads, please contact customer service.
Resume Downloads: Resumes downloading any previously paused songs.
Clear Completed: Removes downloaded albums and songs from the download window. If a download was incomplete because you chose to cancel or pause it, selecting this option will not remove those items from your download list. All completed downloads will clear when you close the application.
View Downloads: The available options vary depending on your operating system.
Show Downloads (Windows)
Reveal in Finder (Mac)
The option you choose opens the default download folder where your Rhino Download purchases are stored on your computer. The default folder is "Rhino Downloads" on your computer. This will typically appear in your "My Music" folder (Windows) or your "Music" folder (Mac). See Locating Downloaded Songs for more information.
Downloading Digital Music & Video Files from Your Media Library
Importing into iTunes or Windows Media Player
For the Rhino Advanced Download Manager to move downloads into iTunes or the Windows Media Player you’ll have set that as a preference in the Rhino Advanced Download Manager Settings. For more information, please consult Rhino Advanced Download Manager Menu Options.
Using Downloads with your Media Player:
1. Launch the Rhino Advanced Download Manager.
2. Select "File/Preferences . . ." from the Rhino Advanced Download Manager menu.
3. If you do not wish to use the import function, choose the desired default player (either iTunes or Windows Media Player) under the “Media Library section. Then click on “Do Nothingâ€.
The options for "Add it to iTunes" or "Add it to Windows Media Player" will only appear if those applications are installed on your computer system.
A Note about Using iTunes
In certain rare cases, the Rhino Advanced Download Manager may fail to import songs into iTunes due to potential issues with an older version of iTunes. The Rhino Advanced Download Manager will provide a message in the right-hand corner of your screen that it failed to add songs to iTunes. If this occurs, we recommended you visit www.iTunes.com and install the most recent version of the application. After reinstalling iTunes, please restart your computer, launch iTunes, and accept Apple's terms of use before attempting to use the Rhino Advanced Download Manager to import songs to iTunes.
Backing up your music files is a valuable option, when managing your music library. And, we have set up a folder to do that for you. When the Rhino Advanced Download Manager saves songs to your computer, it saves them to a folder called "Rhino Downloads" by default. This folder is located within the "My Music" folder in Windows or the "Music" folder on a Mac. We recommend using the default folder, but you can change this setting if you wish.
To change the default location for saving your files:
1. Launch the Rhino Advanced Download Manager.
2. Select "File/Preferences . . ." from the Rhino Advanced Download Manager menu.
3. Click the Change button in the Output Directory section.
4. Select a folder from the list.
5. If you wish to create a subfolder inside the selected folder, click the Make New Folder button.
6. Click the OK button when finished.
Rhino Advanced Download Manager Menu Options
The following options are available in the Rhino Advanced Download Manager menus:
Prefs: Opens the Preferences window where you can adjust the Rhino Advanced Download Manager settings. More information is available below under Changing Rhino Advanced Download Manager Preferences.
File/Exit: Closes the Rhino Advanced Download Manager application.
Help/Show Help: Opens the Rhino Advanced Download Manager application Help page in a Web browser window.
Help/Check for Updates: Checks Rhino.com for a newer version of the Rhino Advanced Download Manager application.
Help/About: Displays version information for the Rhino Advanced Download Manager application.
Changing Rhino Advanced Download Manager Preferences
To access the Rhino Advanced Download Manager Preferences, choose "File" from the menu and then click on the "Preferences" option. Here's a list of the settings you can customize:
Output Directory: This option allows you to change the location of your stored downloads from the default directory. Click the Change button to choose or create a new folder. Click the OK button when you are finished.
Media Library: Select a supported media player from the pull-down menu if you want your purchases added to your media library automatically. The media players currently supported are iTunes and Windows Media Player. If you choose to "Do Nothing," your music files will be stored in the "Rhino Downloads" folder and can be added to your desired media library manually.
Automatically check for updates: Clicking the box next to this option will automatically enable the Rhino Advanced Download Manager to check for critical updates when you open the application.
Troubleshooting Digital Music & Video Downloads: Common Problems
Did your download not finish downloading?
A: If so - Double-Check the Download
The digital music or video file may not have downloaded completely. Launch the Rhino Advanced Download Manager application to check the progress of each download.
Did your download not start downloading?
A: If that's the case, there may be something in your System Settings that's preventing it.
Anti-virus programs, firewalls, or browser settings can sometimes prevent files from downloading. Here are some adjustments you can make that may help you complete your download:
Temporarily disable anti-virus programs.
Disable pop-up blockers.
Enable cookies.
Enable downloads from www.rhino.com.
If prompted, allow downloads from www.rhino.com.
Refer to your system or browser documentation for specific instructions. If you are using the Rhino Advanced Download Manager, you may be able to launch the application and complete your download after adjusting your settings.
Are you using Internet Explorer?
Downloads in Internet Explorer
If you use Internet Explorer and continue to have download problems after checking the items above, try adjusting your browser's security settings (these instructions are specific to Internet Explorer versions 6 and 7):
1. Click on the Tools button (this is a button in IE 7 and a file option in IE 6).
2. Select Internet Options and click on the Security tab.
3. On the Security tab, click the "Custom Level" button.
4. In the Download section, select Enable under "Automatic prompting for file downloads" and "File download."
5. Click the "OK" button on the Security Settings and Internet Options screens to confirm your changes.
Can you not add your downloads to iTunes?
Downloads in iTunes
If you're having trouble adding your downloads to your iTunes library, make sure you're running the latest version.
Also be sure to check iTunes for the latest updates that are available.
iTunes > Help > Check for Updates
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